For some of our products you will need to send us an image file. To do this is simple:
- First purchase the product you want to customise
- After payment, visit the orders page and you should see your order
- There you will see an upload button. Click on it and locate your file
- Your file must be maximum 20MB
- Send it to us!
Sadly at the moment you can only upload one photo so if you need to send us more than one you will have to drop us an email at email@example.com with your attached photos. Don’t forget to quote your reference number. You will get this after you have ordered. Sorry for the inconvenience 🙁
For any products which require text customisation you can let us know during checkout. Don’t forget to send us details in the text box about other changes you want such as colours and fonts.
Should any problem occur don’t hesitate to contact us!
We understand that everybody has a different taste which is why we like to bring out your creative side by encouraging you to edit many of our designs to suit your style. These include things like font size, colour and style or adding your own image. All texts can be personalised to let your recipient know just exactly how you feel.
For many of our products you are able to customise them in any way you want. However due to availability of materials many of the frames may look different to the one in the picture. Please let us know if there is a particular aspect you don’t like or if there is a particular look you are trying to achieve.
If you like any of our products you can save them on your wishlist and visit them at a later time. It is recommended that you have an account in order for the information to be saved.
All our products are handmade and carefully designed for you so it may take a bit longer to reach you. We aim to get orders posted off within a week but for more personalised items this may take up to two weeks.
You should receive two emails for each order. One for conformation of order and the other for confirmation of payment. If you have not received either one of these emails then please check your junk folder.
If you decide you don’t like your purchase, we can offer you a refund for standardised items only. Unfortunately for personalised items we cannot issue a refund unless it is damaged.
Returns must be made within 30 days of purchase and the buyer pays the return fee. Once we have received the item, we will issue a refund. All items must be unused and in a saleable condition and must provide proof of purchase.
For refunds, send an e-mail to firstname.lastname@example.org and we will advise you of the next steps.
Sometimes mistakes happen. We want you to feel comfortable shopping with us which is why if you received a damaged item or the wrong item then all you have to do is contact us using the email form and we can arrange either to deliver you a new one or a refund.
For any changes or cancellations you must quote your reference number which can be found in my account > orders or on the invoice in your email. Make sure to check your junk folder if it hasn’t turned up in your inbox.
We are sad to say that orders for personalised items cannot be cancelled.
The flat rate for postage is £5 for UK orders. For United States, Canada and Europe, the charge is £6. Unfortunately we do not currently post outside of these zones but keep an eye out and we will keep adding more.