Terms and conditions

Please read all these terms and conditions.

Application

  1. These terms and conditions apply to the purchase of goods by you (the Customer or you). We are Make Me Stuff of 16 Kelso Green, Leicester, United Kingdom, LE2 9FJ with email address hello@makemestuff.co.uk
  2. These are the terms on which we sell all Goods to you. By ordering any of our Goods, you agree to be bound by the Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Goods

The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the Website are subject to availability.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

 

Personal information

We retain and use all information strictly under the Privacy Policy. We can contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

 

Basis of sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try and tell you the reason without delay.

The order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A contract will be formed for the sale of Goods ordered only when you receive an email form us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information on it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

We intent that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.

 

Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing. Prices and charges include VAT at the rate applicable at the time of the Order. You must pay by submitting you credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of Goods.

 

Delivery

We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

  1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
  2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us and the Consumer must pay the return costs.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of the delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

 

Withdrawal and cancellation

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

You can cancel the Contract except for any Goods which are made to your special requirements or clearly personalised by telling us no later than 30 days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods.

To cancel your order you must inform us of your decision to cancel the Contract by a clear statement via the Website www.makemestuff.co.uk or by sending an email to hello@makemestuff.co.uk. We will communicate to you an acknowledgement of receipt of such a cancellation by email without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@makemestuff.co.uk and post the item to 16 Kelso Green, Leicester, United Kingdom, LE2 9FJ without delay.

 

Deduction for Goods supplied

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

 

Timing of reimbursement

We will make the reimbursement without undue delay and no later than 14 days after we receive back from you any Goods supplied. If no Goods were supplied, we will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel the Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 

Returning Goods

If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to 16 Kelso Green, Leicester, United Kingdom, LE2 9FJ without delay and not later than 14 days for the day on which you communicate to us your cancellation of this Contract. You agree that you will have to bear the cost of returning the Goods.

 

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside and are in addition to your privacy policy.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following email address: hello@makemestuff.co.uk.